Applications

PenCaller

Database Management

• Database importing
• Database creation
• Campaign design
• Specific branding for each campaign
• Address populated from Postcode search (additional charges may apply)

Call Management

• Caller specific call list (as defined by the supervisor)
• Call results for every call (which means you can track activity)
• Can also record call histories
• View popup call scripts
• Add additional contacts resulting from call
• Automatically change the status of accounts/records based on the call outcome
• Automatically move accounts/records to a different owner/person depending on Status/call-outcome
• Automatically generate letters according to the call outcome
• Automatically set reminders (activity/callback) according to the call outcome
• Automatically send a note to another users depending on call outcomes

Documents

• One-off and bulk letters and emails
• Merge any data into documents

Reporting

• Generate reports using report wizards
• Distribute internal and external reports
• Monitor caller performance

General Administration Features

• Robust user management console for administrators
• Ability to create unlimited users
• Ability to create, modify, and delete users
• Different security levels for different users
• Ability for each user to modify their account information, usernames and passwords
• Online help
• Developed within the Microsoft.Net framework
• Compatible with most common browsers including Microsoft Internet Explorer, Safari and Firefox